Frequently Asked Questions

  1. Do your prices include monogramming?  Yes all prices include monogramming.  Many items have the option to add additional or larger monograms for an additional cost.
  2. How should I order my initials? Check out my personaliztion guide at the bottom of this page!
  3. When should I expect my item(s)? My current turn around time is 2-3 weeks.  Please do not include weekends and holidays in turn around time.  I use my weekends and holidays to spend time with my family.  Depending on how you choose to ship your item expect about 2-5 days to receive your item after it has shipped. 
  4. I selected the I need it now option at checkout, when should I expect my order to ship?  Selecting the rush fee (I need it now option) will ensure that you item will ship in five days after you place your order.  If I am not able to meet this timeline I will contact you about your order.  Please make sure to include the date you need your item in the notes section when you select your item.  
  5. How do you ship your items? I ship all my items using USPS (US Postal Service).
  6. What are your font options? My font options are available on this page and are also included in the picture scroll of each product. 
  7. What are your thread options? My thread options are available on this page and are also included in the picture scroll of each product. 
  8. I don't like my item can I return it? Please keep in mind these are CUSTOM orders made just for YOU so they are NOT returnable unless it is an error on my part.  If there is a defect with your item, I will replace your item with proof of the defect (shipping the item back for inspection or pictures to show the defect).
  9. Do you have a Facebook page? Yes! Please like my PAGE for updates on items coming out of my studio, new products, and what items are on SALE!
  10. Are you on Instagram? Yes! Please follow ME for a behind the scenes look and special SALES!
  11. Are you on Pinterest? Yes! Plese follow ME and create your own monogram madness board with all your favorite Southern Girl Threads products!